Cancellations, Returns & Refund Policy
At Candy Wrapper Store, we process orders quickly to ensure you receive your personalized products as soon as possible.
Order Cancellations
Within 1 Hour of Purchase
You may request to cancel your order within 1 hour of placing your order without incurring any design or cancellation fees. However, a 3.5% payment processing fee will be deducted from your refund.
After 1 Hour of Purchase
Cancellation requests made more than 1 hour after an order is placed are subject to a $20 cancellation fee plus the 3.5% payment processing fee.
Orders that have already entered production may not be eligible for cancellation or a refund.
Rush Orders & Special Orders
Rush fees and special-order items are nonrefundable and cannot be canceled, as processing begins immediately after your order is placed.
Returns
To request a return, please contact us at orders@candywrapperstore.com within 30 days of receiving your order.
If your return is approved, we will provide instructions on how and where to send your package. A prepaid return shipping label may be provided when applicable.
Returns sent without prior authorization will not be accepted.
Damaged, Defective or Incorrect Items
Please inspect your order upon delivery. If your order arrives damaged, defective, or incorrect, contact us as soon as possible so we can evaluate the issue and work toward a resolution.
All order issues must be reported within 30 days of delivery.
Non-Returnable Items
Due to the personalized nature of our products, certain items are not eligible for returns or refunds, including:
If you have questions about whether your item qualifies for a return, please contact us before making your purchase.
Exchanges
If you would like to exchange an eligible item, please contact us to request a return. Once your return is approved, you may place a separate order for the replacement item.
Personalized and custom-made products are not eligible for exchanges unless they arrive damaged, defective, or incorrect.
Refunds
Once we receive and inspect your approved return, we will notify you whether your refund has been approved.
Approved refunds will be issued to your original payment method, less any applicable cancellation or processing fees.
Please allow additional time for your bank or credit card company to process and post the refund.
Credit Card Changes
Once an order has been placed and payment has been processed, we cannot directly transfer the payment to a different credit card.
If you request to change the credit card used for an existing order, a 3.5% payment processing fee will apply.
This fee covers the processing costs associated with refunding the original transaction and processing the replacement payment.
The 3.5% fee is calculated based on the original order total and must be paid before the payment method is changed.
To request a payment method change, please contact us as soon as possible at orders@candywrapperstore.com.
Questions or Concerns?
We want you to be happy with your purchase! If you have any questions about your order, cancellations, returns, or refunds, please contact us at orders@candywrapperstore.com.
Thank you for choosing Candy Wrapper Store!
